Thank you for considering working with me. These terms are designed to provide clarity around bookings, sessions and what you can expect from the experience. I encourage you to take a moment to read them before making a purchase.

By booking and paying for a session, you acknowledge that you have read, understood and agreed to these terms.

1. Bookings & Payment

Your appointment is confirmed once payment has been received.

Payment secures the time specifically allocated to you, and bookings are considered confirmed once payment has been made.

2. Rescheduling

If you need to change your appointment, please provide at least 24 hours’ notice wherever possible.

I will do my best to accommodate a rescheduled appointment, subject to availability.

Cancellations or requests to reschedule made with less than 24 hours’ notice may be treated as a completed booking and may not be eligible for a refund or rescheduling.

If you do not attend your scheduled appointment without prior notice, the session will generally be considered completed and no refund will be provided.

Where exceptional circumstances arise, please contact me and I will consider the situation on a case-by-case basis.

3. Late Arrival

Please arrive on time for your session so that you can receive the full benefit of the time booked.

If you arrive late, your session will generally still finish at the originally scheduled time so that subsequent appointments are not affected.

If you are significantly delayed, please contact me as soon as possible.

4. Complementary Approach

Shamanic healing is a holistic practice that works with the physical, mental, emotional and spiritual aspects of wellbeing. It offers a space for deeper connection, reflection and personal healing and may provide support as you navigate personal, emotional or life challenges.

Shamanic healing can be a valuable complement to other forms of care and support, including medical, psychological and other professional services.

It is not intended to replace appropriate professional care, and you are encouraged to seek advice from a suitably qualified healthcare professional if you have concerns about your physical or mental health.

5. Individual Experiences & Outcomes

Every person’s experience of a shamanic healing session is unique.

Some people may experience an immediate sense of clarity, release, connection or emotional shift, while others may notice changes gradually over time. Others may experience little or no noticeable change immediately following a session.

As the practitioner, my role is to facilitate the session and hold space for the healing process, rather than determine or control what happens during it.

Your experience is personal to you, and no specific result or transformation is promised or guaranteed.

6. Cancellations & Refunds

Due to the time reserved specifically for your session, payments are non-refundable in the event of a change of mind or cancellation, subject to any rights or remedies you may have under the Australian Consumer Law.

Once a session has commenced or been completed, a refund will not be provided simply because you are dissatisfied with, or do not experience, the outcome you expected from the session.

As with any personal or spiritual practice, individual experiences and outcomes can vary, and no specific result can be guaranteed.

7. Client Responsibility

By booking a session, you confirm that you are voluntarily choosing to participate and understand the nature of the service being provided.

You are responsible for deciding whether shamanic healing is appropriate for you and for seeking any additional professional support you may require.

You are welcome to communicate openly during your session if you feel uncomfortable, need to pause or would prefer to stop.

8. Right to Decline or Discontinue a Session

I reserve the right to decline or discontinue a session where I believe doing so is necessary for the wellbeing or safety of myself or the client.

If I need to discontinue a session before it is completed, I will discuss the appropriate next steps with you, which may include rescheduling or a refund where appropriate.

9. Session Environment

Sessions are provided in a calm and supportive environment. Where sessions take place in my private residence, please be aware that pets may occasionally cause minor interruptions.

Every reasonable effort will be made to minimise distractions and create a comfortable environment for your session.

If you have any concerns about the session environment, please let me know before or during your appointment so that reasonable adjustments can be made where possible.

10. Privacy & Confidentiality

Information shared during a session will be treated respectfully and confidentially, subject to any legal obligations that may apply.

Please refer to the website’s Privacy Policy for further information about how personal information is collected, stored and used.

11. Australian Consumer Law

Nothing in these terms is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Where the law requires a refund or other remedy, those rights will continue to apply.

12. Acceptance of These Terms

By booking and paying for a healing session, you confirm that you have read, understood and agreed to these Terms, including the Cancellation and Refund Policy.